SHIPPING POLICY

Thank you for visiting and shopping at LeafPeek. The following terms and conditions constitute our official Shipping Policy for all orders placed on our global storefront.

1. Shipment Processing Time (Order Preparation)

All orders are subject to a standard processing and preparation period before shipment.

• Processing Window: Please allow up to 3 business days for your order to be verified, curated, securely packed, and handed over to our shipping carriers.

• Operation Days: Orders are processed on standard business days (Monday through Friday, excluding Spanish national and regional holidays).

• High-Volume Exceptions: If we are experiencing a high volume of orders (such as during major seasonal sales or holidays), processing times may be slightly extended. If a significant delay is expected in the shipment of your order, we will contact you immediately via the email address provided at checkout.

2. Shipping Rates & Delivery Estimates (Worldwide)

We proudly offer international shipping to a wide range of global destinations (worldwide).

• Estimated Delivery Time: Once your order has been processed and handed over to the carrier, the estimated shipping time is approximately 9 business days.

• Total Estimated Timeframe: From the moment you place your order to the time it arrives at your delivery address, please anticipate a total window of approximately 12 business days (3 days preparation + 9 days transit).

⚠️ Please Note: Delivery timeframes are estimates provided by our shipping partners. Actual delivery dates may vary slightly depending on your local postal service, geographical location, or external courier factors beyond our direct control.

3. Shipment Confirmation & Order Tracking

Once your package leaves our facilities, you will receive a Shipment Confirmation email sent to the email address used during checkout.

• This email will contain your dedicated Tracking Number(s) and a direct link to the carrier's tracking portal.

• The tracking information will typically activate and show updates within 24 to 48 hours of shipment.

4. Customs, Duties, and Taxes (International Orders)

LeafPeek is operated from Spain. For shipments outside of the European Union, the following international trade rules apply:

• Responsibility: LeafPeek is not responsible for any customs duties, import tariffs, brokerage fees, or local taxes applied to your package upon arrival in the destination country.

• Fees: All fees imposed during or after shipping are the sole responsibility of the customer (including customs clearance costs, tariffs, and local VAT). We advise checking your country’s local customs policies before placing an order to avoid unexpected destination fees.

5. Damages, Loss, and Delivery Issues

We take extreme care in securing your items for their international journey. However, should an issue arise during transit:

• EU Consumers: In strict compliance with European consumer protection regulations, the risk of loss or damage remains with LeafPeek until you (or a designated third party) take physical possession of the items. If your package arrives structurally damaged or items are missing, please contact us immediately at empresaatnecu@gmail.com within 48 hours of delivery, providing clear photographic evidence of both the outer packaging and the products.

• Non-EU Consumers: For international deliveries outside the European Union, title and risk of loss pass to the buyer upon our safe delivery of the package to the common shipping carrier. We highly recommend monitoring your tracking link closely.

• Incorrect Address Disclaimer: It is the buyer's responsibility to ensure that the shipping address is entered completely and correctly at checkout. LeafPeek cannot be held liable for packages delivered to an incorrect address provided by the customer. If a package is returned to our facilities due to an insufficient or incorrect address, the customer will be responsible for any additional shipping costs required to resend the order.

6. Contact Information

If you have any questions or require real-time assistance regarding the status of your shipment, please do not hesitate to contact our customer support team:

Store Name: LeafPeek

Support Email: empresaatnecu@gmail.com

Physical Address: Avinguda Roc Codo 17, Sant Cugat del Vallès, B, 08172, Barcelona, Spain

Last updated: June 17, 2026