Here is the official, lawyer-approved English version of your Returns & Refunds Policy for LeafPeek. It is perfectly tailored for a worldwide audience while strictly respecting EU and international consumer laws.

You can copy and paste this directly into your Shopify admin panel.

RETURNS AND REFUNDS POLICY

At LeafPeek, we want you to be completely satisfied with your purchase. Therefore, we provide a transparent returns policy tailored to international consumer protection regulations.

1. Right of Withdrawal (European Union Customers)

In accordance with European Union regulations, customers residing in the EU have the right to withdraw from their purchase within 14 calendar days from the receipt of the product, without the need for justification.

2. Extended Commercial Returns Policy (Worldwide / Rest of the World)

For all orders (both EU and international), we extend our commercial return period to a total of 30 calendar days from the delivery date of the order. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or an exchange.

3. Conditions for Return Acceptance

For a return to be accepted, the product must meet the following requirements:

• It must not have been used in a way that diminishes its original value or prevents its subsequent sale.

• It must retain, as far as possible, its original packaging, labels, and all accessories or promotional gifts included in the shipment.

• A valid receipt, order number, or proof of purchase must be provided.

⚠️ Important: Items purchased during sales, clearance periods, or using discount codes ARE subject to the right of return and refund under the same conditions as regular-priced items.

4. Items Exempt from Returns

For reasons of hygiene, health, safety, or the nature of the product itself, returns will not be accepted for the following items (except in cases of factory defects or damage):

• Intimate goods, lingerie, swimwear, or health/personal care items that have been unsealed after delivery.

• Perishable goods (such as food, flowers, plants, magazines, or newspapers).

• Customized or personalized products manufactured according to customer specifications.

• Digital goods, downloadable software, or Gift Cards once issued or downloaded.

• Hazardous materials, flammable liquids, or gases.

5. Return Procedure and Shipping Address

To initiate a return, customers must contact our customer service department prior to shipping by emailing: empresaatnecu@gmail.com. Returns sent without prior notification will not be accepted.

Once the return is authorized, the product must be shipped to the following physical address:

Avinguda Roc Codo 17, Sant Cugat del Vallès, B, 08172, Barcelona, Spain.

• Shipping Costs: Shipping costs associated with returning the item are the sole responsibility of the customer, unless the return is due to a shipping error on our part or a defective product. Initial shipping charges are non-refundable.

• High-Value International Shipments: For returns of products valued over €75 / $75 USD (or local currency equivalent), we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee or take responsibility for returns that are lost in transit and do not reach our facilities.

6. Inspection and Refund Process

Once the package is received at our facilities, the product will undergo a technical inspection to verify its condition.

1. Notification: We will send you an email confirming receipt of the item and the outcome of the inspection (approval or rejection of the refund).

2. Payment Timeframe: If the return is approved, your refund will be processed automatically, and a credit will be applied to your original credit card or payment method within a maximum of 14 business days (the final timeframe may vary depending on your banking institution).

3. Depreciation: We reserve the right to apply a partial deduction to the refund if the product has suffered a loss in value due to handling beyond what is necessary to establish its nature, characteristics, or functionality.

7. Defective or Damaged Products (Warranty)

If a product is received damaged or has a manufacturing defect, the customer is entitled to a replacement or a full refund (including all shipping costs). Customers within Spain and the European Union additionally benefit from legal warranty periods currently in force against lack of conformity.

To process a warranty claim, please send an email to empresaatnecu@gmail.com attaching photos or videos demonstrating the defect along with your order details.

8. Delayed or Missing Refunds

If the refund has not been received within the indicated timeframe after confirmation, we advise taking the following steps before reaching out:

1. Check your bank account or credit card statement once more.

2. Contact your bank or credit card company (international refunds may take additional processing time before being officially posted).

3. If you have completed these steps and still have not received your refund, please contact us at empresaatnecu@gmail.com.

Last updated: June 2026